Delivery Information, Returns Policy and Privacy Notice
Delivery Information, Returns Policy and Privacy Notice
The Monty Bojangles Fine Online Chocolate Shop is only able to accept orders for the UK. If you are outside of these areas please contact us via our contact page.
Parcels are delivered within 3-5 working days after the order has been received. A minimum order amount of £3.00 is required. For UK delivery we charge a flat delivery fee of £3.95 per order.
We will deliver to an address and postcode as you enter it and cannot accept liability for late or failed delivery due to an incorrect address. If you are unsure of an address or postcode, you should check it using the Post Office address finding service.
Please be aware that delivery to certain destinations will take longer due to their remote locations. We cannot be held responsible for delays as a result of sending to these destinations.
If your delivery arrives with a fault we will replace the damaged items. Due to the perrisable nature of our goods any problems with the order that are brought to our attention more than 10 days after receipt of the order will no longer be eligable for a free replacement.
Upon finding a fault with an order the customer must contact our customer service department via telephone on 020 8668 5261 or via out contact page and arrange for the erroneous items to be returned. Upon receipt of the faulty items, replacement items will be dispatched.
The Monty Bojangles Fine Online Chocolate Shop are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about how we protect your privacy.
Any personal information provided or to be gathered by The Monty Bojangles Fine Online Chocolate Shop is controlled by The Monty Bojangles Fine Online Chocolate Shop, Legion House, 75 Lower Road, Kenley, Surrey, CR8 5NH.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the cards expiry date. This allows us to process and fulfill your orders and to notify you of the status of your order. We also ask you for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers. We may also use the information we collect to occasionally notify you about important functionality changes to the web site, new The Monty Bojangles Fine Online Chocolate Shop services and special offers we think you'll find valuable. If you would rather not receive this information, you may opt out via the 'my account' section of our website or alternatively simply contact us.
How does The Monty Bojangles Fine Online Chocolate Shop protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. For further information please contact us via our contact page.
What about "Cookies"?
Cookies are small pieces of information that are stored by your browser on your computers hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as the ability to store items in your shopping baskets between visits. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping basket and purchasing them.
Will The Monty Bojangles Fine Online Chocolate Shop disclose the information it collects to outside parties?
The Monty Bojangles Fine Online Chocolate Shop does not sell, trade or rent your personal information to others. We may chose to do so in the future with trustworthy third parties, but we will notify you first and give you the opportunity to opt in or out. Also, The Monty Bojangles Fine Online Chocolate Shop may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We employ other companies and individuals to perform functions on our behalf. Examples include sending postal mail and emails, processing credit card payments and providing customer services. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the UK's Data Protection Legislation.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at The Monty Bojangles Fine Online Chocolate Shop possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but we will notify you first and give you the opportunity to opt in or out.
The Monty Bojangles Fine Online Chocolate Shop welcomes your questions and comments about privacy. Please contact us via our contact page.
Honeycomb Project Management Ltd.
Honeycomb Project Management Ltd. is our management partner that manages sales, marketing and e-commerce for The Monty Bojangles Fine Confectioners of London.
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